Compliant Contract Signing Across Canada and China, Canada Goose Connects Procurement and HR Workflows

Company Introduction

Founded in 1957, Canada Goose is a Canadian premium performance outerwear and apparel brand, with products spanning winter jackets, lightweight down, footwear, and all-season apparel. Canada Goose started with high-performance outerwear and has gradually expanded into a broader premium retail and lifestyle product portfolio.

In its multinational operations, Canada Goose needs to support contract signing requirements for both its Canadian headquarters and China business. Its eSignature use cases cover procurement agreements and HR employment contracts, with an emphasis on compliant signatures, document tracking, and audit trails across the legal environments of Canada and China.

Business Challenges

1. Procurement and employment contracts across Canada and China needed unified online signing

Canada Goose’s signing scenarios cover both its Canadian headquarters and China business, including procurement agreements and HR employment contracts. Teams in the two regions collaborate across different business systems, working rhythms, and legal environments. If they rely on paper documents or email attachments, signing progress can easily be slowed down by geography and communication costs.

Procurement agreements are tied to supplier collaboration and commercial performance, while employment contracts are tied to employee onboarding and HR management. Both document types require a more stable online signing process to reduce manual follow-up and pressure around document version control.

2. Internal identity systems and signing access needed secure connection

Canada Goose needed integration with Microsoft Entra SSO, allowing internal users to access signing services through a unified identity entry point. For multinational enterprises, if the signing platform is disconnected from the corporate account system, IT teams must spend additional effort maintaining account permissions, access security, and personnel changes.

A fragmented login experience also affects business users. If procurement and HR teams need to repeatedly sign in and switch between multiple systems, it increases the effort required to initiate signing and makes large-scale adoption harder.

3. Contract tracking and audit trails needed to meet compliance requirements in Canada and China

Canada Goose’s procurement agreements and employment contracts both require clear signing process records. When used across Canada and China, the company must not only confirm that documents have been signed, but also track key steps such as initiation, notification, signing, and archiving.

If signing records, document statuses, and audit trails are scattered across emails or local files, later searches, internal audits, and dispute handling become more complex. In cross-border compliance scenarios, legal adaptability and process traceability for eSignatures are especially important.

Solution & Results

1. Used online signing to cover procurement agreements and employment contracts

eSign helped Canada Goose use eSign.AI to complete contract signing across its Canadian headquarters and China business scenarios. Procurement agreements and HR employment contracts can be initiated online, sent to the relevant signers, and then moved into the archiving process after signing is completed.

With online signing capabilities, procurement and HR teams can process different types of documents through a unified workflow, reducing paper circulation and email back-and-forth while making collaboration between Canada and China smoother.

2. Connected Entra SSO and Workday through Open API

The solution adopts a SaaS + Open API model and supports Microsoft Entra SSO integration, helping internal users access the signing application through the company’s unified identity system. In phase two, the solution will further integrate with Workday, bringing HR-related document signing closer to the main HR workflow.

Through system integration, signing capabilities are no longer a standalone tool, but part of the enterprise identity management and HR system flow. IT teams can better manage access security, while business teams can reduce system switching and repetitive operations.

3. Used compliant signatures and audit trails to support multinational management

For signing needs under the legal environments of Canada and China, the solution provides eSignature capabilities with a compliance-ready foundation, while retaining document tracking and audit trails. Key actions from initiation and notification to signing and archiving can all be recorded.

This helps Canada Goose improve signing efficiency in procurement agreement and employment contract management, while also building more complete process evidence for future searches, audits, and dispute handling.

Application Impact

Canada Goose moved the signing processes for procurement agreements and HR employment contracts across its Canadian headquarters and China business online, reducing cross-region document circulation and manual follow-up costs.

Microsoft Entra SSO and Open API integration bring signing access closer to the company’s internal identity system, while the planned Workday integration in phase two creates further room for automating HR document signing.

Compliant eSignatures, document tracking, and audit trails jointly support contract management across Canada and China, making procurement and HR document signing more controllable, searchable, and traceable.