Online HR Signing in Thailand and Vietnam: Green Tea Supports Overseas Employment

Company Introduction

Green Tea Group Limited focuses on restaurant operations and is headquartered in Hangzhou, Zhejiang. The group opened its first Green Tea Restaurant, the Longjing flagship store, in 2008. After years of development, Green Tea Restaurant now covers more than 130 cities across China and operates over 500 directly managed stores.

In 2024, Green Tea Group officially launched its overseas expansion plan and made overseas HR signing one of the key application scenarios for electronic signatures. As the company advances into overseas markets such as Thailand and Vietnam, store preparation, employee onboarding, and HR document signing require an online process better suited to cross-region collaboration.

Business Challenges

1. Overseas store preparation created new HR signing needs

After Green Tea Group began expanding overseas, it needed to build local teams and prepare store operations in markets such as Thailand and Vietnam. HR document signing is a foundational step in employee onboarding, role confirmation, and employment management. If the process still relies on paper documents or offline circulation, it can affect the pace of overseas store preparation.

For restaurant companies, overseas store expansion usually involves frequent HR collaboration. Human resources teams need to process employee-related documents quickly across different countries and regions, while reducing delays caused by cross-border communication and document back-and-forth.

2. Cross-border employment document circulation affected HR collaboration efficiency

HR scenarios in Thailand, Vietnam, and other overseas markets involve local employees, store managers, and the headquarters HR team. If document signing depends on email attachments, printing and scanning, or manual confirmation, HR must repeatedly follow up on signing status and check whether documents have been fully returned.

This approach is time-consuming and can also lead to inconsistent document versions, opaque signing progress, and delayed archiving. As the number of overseas stores increases, traditional signing methods gradually amplify management costs.

3. Overseas HR materials needed traceable records

HR signing documents are related to employee onboarding, confirmation of employment relationships, and subsequent workforce management. Enterprises need to retain clear and traceable signing records. When cross-border teams collaborate, if the signing process lacks unified records, later searches, audits, and employee relationship management become more complex.

During overseas business expansion, HR processes need to respond flexibly to store openings while also forming replicable management standards. Moving signing workflows online is an important step in building a standardized HR management chain.

Solution & Results

1. Moved HR document signing in Thailand and Vietnam online

eSign provided electronic signature capabilities for Green Tea Group’s overseas HR scenarios, supporting the online initiation and signing of HR documents in Thailand and Vietnam. The HR team can process overseas employee documents through a unified online workflow, reducing cross-region circulation of paper documents.

Through online signing, HR documents can be confirmed more quickly, helping employee onboarding and workforce management remain continuous during overseas store preparation and improving collaboration efficiency between headquarters and overseas teams.

2. Supported document collaboration between headquarters and overseas stores

In overseas HR signing scenarios, the HR team can track document initiation, pending signing, and completion status through the electronic signature workflow, reducing manual reminders and repeated confirmations. Employees or relevant signers can complete signing remotely without relying on offline delivery or scanned returns.

This makes HR document processing between headquarters and overseas stores clearer, and gradually turns signing workflows in different markets into reusable operating models that can later be replicated across more overseas stores.

3. Used electronic signing records to support HR document management

After HR documents are signed, electronic records can be formed for easier retention and search, providing a foundation for subsequent employee management, internal audits, and document traceability. Compared with scattered paper files or email attachments, online signing records are easier to manage in a unified way.

As Green Tea Group continues to advance its overseas business, electronic signature capabilities can serve as infrastructure for HR process digitalization, supporting HR document signing needs in more countries and regions.

Application Impact

Green Tea Group moved HR signing scenarios in Thailand and Vietnam online, helping overseas employee-related documents be initiated, signed, and retained more quickly.

The human resources team can reduce paper circulation, email back-and-forth, and manual status confirmation, making HR collaboration between headquarters and overseas stores smoother.

Electronic signing records provide a traceable foundation for overseas employment document management, supporting Green Tea Group’s store preparation and HR process standardization during its overseas expansion.